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Service Levels

Find the service level that perfectly meets your needs!

Efecte's Service Levels bring you several key benefits, including faster response times, clarity into service offerings, experts who understand your exact needs, and better pricing with more predictable costs. These new service levels are available only for Efecte's cloud services.

Our service levels offer just the right support!

Premium_Service_Header

| 99,95% guaranteed availability (24/7)

| Prioritized support (8-18 EEST)

| Customer Success Manager

| Delivery team with direct contacts

| 12d included consultancy work (yearly)

| 5 training vouchers

| Nearly unlimited cloud storage (based on our Fair Usage Policy)

| Flexible maintenance windows

| Automatic reporting and event notifications

| Annual recovery test

| High availability (for Efecte Cloud)

Plus_Service_Header

| 99,9% guaranteed availability (24/7)

| Prioritized support (8-18 EEST)

| Named consultants with a guaranteed delivery time

| 6d included consultancy work (yearly)

| 1 training voucher

| Nearly unlimited cloud storage (based on our Fair Usage Policy)

| Flexible maintenance windows

| Automatic reporting

Standard_Service_Header_2

| 99% guaranteed availability (24/7)

| Service Desk (8-16 EEST)

| 100GB cloud storage

Want to learn more about our service levels or upgrading?

Contact Us or Request a Meeting