Cloud-based Service Management
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Biggest ITSM event in Europe

25 speakers, 4 themes, 1 story

Join industry's most prominent leaders to get insights on ITSM best practices, new ways to govern and automate digital identities, integration ecosystems, IT productivity, the future of workflows and more.

Biggest ITSM event in Europe

25 speakers, 4 themes, 1 story

Join industry's most prominent leaders to get insights on ITSM best practices, new ways to govern and automate digital identities, integration ecosystems, IT productivity, the future of workflows and more.

The Story of Wolt

Juhani Mykkänen
Wolt

Wolt is a technology company known for its food and retail delivery platform, operating in 23 countries. As one of the founders of the company, Juhani will be sharing the honest story of Wolt from zero to a tech unicorn with 700M€ in funding, 12M users, and 4,000 employees – and the #2 fastest-growing company in Europe as listed by the Financial Times.

Do Agile vs Be Agile

Markus Bause
Serview

Radical change is taking place in organizations and businesses. In order to be competitive and actively respond to change, the topic of agility is high on the agenda of many organizations. Megatrends such as digitization, but also massive problems such as the Corona crisis are the drivers of this demand for agility and the resulting transformation. 

How Companies Are Doing Remote Work All Wrong

Hannes Kleist
Fooxes Consulting

Hannes Kleist, the multiple founder, author, and speaker helps companies inspire managers and employees to embrace virtual forms of work with inspiring keynotes, workshops, and masterclasses. The 39-year-old has been running his own companies fully remote for 14 years. This makes him one of the leading remote experts in Germany.

Digitalization & Automation in Europe

Niilo Fredrikson
Efecte

Niilo is passionate about European technology and growth. He will kick off the keynotes by sharing his thoughts on European digital platforms, where we are today, and why growing them is so critical for the future of this part of the world.

Closing keynote of day 1

Niilo Fredrikson
Efecte

Efecte - the company behind Digitalize & Automate 2021 - helps service organizations digitalize and automate their work. Niilo will be sharing what it means to be the European Alternative to the global service management platforms, and how you can benefit from it as a customer, partner or aspiring service management professional.

Event Summary and Closing

Niilo Fredrikson
Efecte
Steffan Schumacher
Efecte

Two action-packed days at Digitalize and Automate - Europe's Biggest ITSM Event! Wrapping up the World Class Key Notes, looking into the future, and taking a few selfies.  Steffan and Niilo discuss the topics elaborated at the event: Long term views of the industry, what kind of role do Digitalization and Automation play in the future, how is Efecte participating in all of this. 

A New Age in European Deep Tech

Sarah Al-Hussaini
Ultimate.ai

Meet ultimate.ai: a rising star in European tech and one of the most exciting AI companies to watch globally. In just 4 years, ultimate.ai has grown from humble beginnings to a 100+ strong team operating in 4 countries and championing a category-creating product in the new and rapidly-growing virtual agent market. In this keynote, Sarah shares how founding ultimate.ai in Europe was key to their success story so far and why she believes that the future of deep technology globally will be European.

From Europe with Love

Johanna Småros
Relex

RELEX Solutions uses data and AI to automate and optimize retail planning. In 2005, three Finnish researchers ventured into an industry dominated by some of the largest enterprise software vendors in the world. Today, RELEX Solutions is one of a few European B2B software companies with a track record of more than a decade of hyper-growth and success beyond European borders. In her talk, RELEX co-founder Johanna will talk about how a software company starting out from one of the smallest markets in Europe can grow and win in a highly competitive, global industry.

Panel discussion: How can we grow more European digital platforms?

A panel discussion within the event's Key Note Speakers. An insightful "How can we grow more European Digital Platforms?" Straightforward chat around the hot topic.

Customer Experience – A Look into the Future

Kirsti Laasio
CXO Advisory, Board Professional

Great customer experience does not happen by accident. Product and price can be copied, however great customer experiences make your company unique offering competitive advantage.

Efecte Product Vision and Roadmap

Santeri Jussila
Efecte

In his keynote Santeri will give an overview of Efecte's product portfolio, uncover the upcoming product announcements and finally discuss Efecte's vision for the future. Santeri Jussila is the Chief Product Officer (CPO) of Efecte since March 2021. He is responsible for leading Efecte's product management, vision, and strategy. 

AI to Boost Your IT Productivity

Aki Koivukoski
Efecte

Aki Koivukoski is the Senior Product Manager for Efecte ITSM solution. He has extensive experience in helping companies to scale their digital solutions internationally as well as building new services from scratch.

ITSM Best Practices – What have we learned?

Peter Scheffczyk
Efecte
With a theme "To infinity and beyond" Peter will be showing ITSM best practices ranging from incident management to project management. The best practices have been gained by listening to our customers and adapting our solution accordingly.  
 

”Efecte 101” – Efecte Solution in a Nutshell

Teemu Lyytinen
Efecte

In case you don't know anything about Efecte's Service Management platform this session is for you! The session contains a live demo of the easy-to-use service management platform including topics like: 
- How to automate and visualize digital services?
- What does Efecte's solution look like for the end-users e.g. employees, customers, 3rd party vendors, and for the knowledge workers and process users.  

How Efecte accelerates the MSP business - Bechtle Managed Services (in German)

Customer Voice: How Efecte accelerates the MSP business - Bechtle Managed Sevices (in German) 

Customer Experience – A Look into the Future

Kirsti Laasio
CXO Advisory, Board Professional

Great customer experience does not happen by accident. Product and price can be copied, however great customer experiences make your company unique offering competitive advantage.

Self-service to Meet Today's Employee Expectations

Aki Ylivarvi
Efecte
Aki will discuss modern self-service and how to measure it and what is the business value of self-service. In addition, Aki will present Efecte vision of a modern self-service and the trends linking to it. Aki is the product manager of Efecte Enterprise Service Manager and has a strong background in ITSM product development, services, and sales.

New Ways to Govern and Automate Digital Identities

Jukka Papinaho
Efecte

Jukka has several years’ experience from IAM and different IAM technologies and has worked in areas including IAM project implementations, IAM pre-sales, consulting, and various product management roles. He is Product Manager for Efecte IGA solution.

Developing internal processes at Finnlines

Kimmo Kostia
Finnlines

Kimmo Kostia is Head of Group IT Hardware in Finnlines Plc, leading the IT Infrastructure teams in the Group. Kimmo has a career of over 20 years in Finnlines in different IT infra positions. He has seen big changes in the company and the IT functions over the years and has been involved in or leading many IT renewal, consolidation, merger and development projects. 

Playbook for Business Agility

Patrick Thurman
Efecte

Patrick works at Efecte as a Product Marketing Manager working closely with our Products, Sales, and Marketing Teams. He is responsible for market research, competitive intelligence (CI), product marketing initiatives and selected product process initiatives. 

Fireside Chat: Customer Experience in Service Management

What does extraordinary Service Management look like in 2025? "Customer Experience in Service Management". Where did our panel experience excellent service? The discussion kicked off with some great examples and evolved towards looking into the future of Service Management, digging in deep into what amazing service is about and why do we need it. This is a must-watch clip!

Digitalizing Municipalities (in Finnish)

Customer Voice: Tuija Manninen and Jyri Lehtonen from Kuntien Tiera "Digitalizing Municipalities" (in Finnish)

How to Run a Secure and Scalable European Cloud

Paavo Kyyrönen
Efecte
Gustavo Miranda
Efecte

How to run a secure and scalable European Cloud? No nonsense clip, where Efecte's experts dive into the world of cloud, with some real-life examples. How do we run cloud at Efecte, what does it mean in technical terms?

Quality Assurance at the Center of SW Development

Topias Marttila
Efecte
Elena Chernova
Efecte

A session covers Quality Assurance at the center of Software Development. Efecte experts provide an in-depth view on this important topic, covering the basics and beyond.

Integration Ecosystem Use Cases and Best Practices

Juuso Sormunen
Efecte

Integration Ecosystem Use Cases: Digital Process Automation, Efecte Integration Service, Efecte's integration capabilities and interfaces.

Enabling an agile mindset through digitalization in a research center

Customer Voice: Enabling an agile mindset through digitalization in a research center. Anja Ludolph from Helmholtz Center, Munich,  brings alive their journey within digitalization.

Enjoying the content? More of this to come in the next year's event. Join us for 2022

 

Digitalize and Automate is coming again in October 2022. During two days, we will have industry-related and inspiring Keynotes, panels, and discussions you would not want to miss. You will have a sneak peek of the roadmaps ahead of us, hear the latest industry-related news, and learn how to utilize the most advanced apps.