"Milla has strong experience in leading and developing businesses in various environments. Her biggest motivators are continuous improvement of customer experience and quality. At Efecte, she helps customers to plan and develop service management systems to provide the best possible value for business."
Senior Service Management Advisor, Efecte Plc
"Jonne is experienced in designing and implementing service management systems. He enjoys designing solutions that set the foundations for efficient service management. Due to his background in industrial engineering and performance management, he is eager to link business aspects to service management solutions. In addition to designing solutions, he helps customers to implement and develop service management systems."
ESM Product owner
IT and business services have some common characteristics. This webinar will cover the best practices from the IT industry that can and should be applied to other business functions in order to generate time and productivity gains as well as improve user satisfaction.
We will talk about achieving transparency of operations, and perfecting service asset and configuration management, as well as present real-life examples of using a service management platform for both IT and non-IT units.