Janne
Mäenpää

Speaking at 11:30 CEST on September 28, 2022:

"How to predict customer demand and define service capacity"

After decades of working in IT service management Janne has found an answer to the classical questions:

• What does the customer or user want, and how much of it?
  
• How can the service provider be sure of delivering what is requested?

Janne works for Patria as the Director of IT Business Delivery.