Speaking at 11:30 CEST on September 28, 2022:
"How to predict customer demand and define service capacity"
After decades of working in IT service management Janne has found an answer to the classical questions:
- What does the customer or user want, and how much of it?
- How can the service provider be sure of delivering what is requested?
Janne works for Patria as the Director of IT Business Delivery.