Want to digitalize and automate your work? Watch the European event for #ITSM and beyond!

22 - 23 September 2020


Registration for the 2022 event is now open. View more and and save your seat for THE event in the world of digitalization and automation in 2022!

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Digitalize & Automate: Restart growth in Europe 


DAY 1: Digitalize and automate Your work


We were delighted to have Risto Siilasmaa as our main Keynote. Risto is the chairman of F-Secure, former chairman of Nokia, and is one of the leading European technology visionaries. 

Europe is at a crossroads, having to deal with the impacts of the pandemic, solve structural and demographic challenges, and address ever-increasing competition from other world powers. However, digitalization and automation of work create an opportunity to build long-lasting prosperity and growth also in this part of the world. What can we do as Europeans to make it happen?

On Day 1 we discussed how we can leverage our people, innovation, and technologies to succeed. While the global goliaths have traditionally been superior in commercializing and dominating key technologies such as cloud and AI, a new wave of European innovation and focus on local priorities is bringing more alternatives to the market.

We covered key trends in service management such as servicification (everything as a service), digitalization and automation of routines, and utilizing cloud & machine learning in problem-solving. This formed the backdrop for Day 2 in which we focused more on how ITSM and Service Management tools can be deployed to realize the promise of these trends.



DAY 2: Efecte TechDay


We at Efecte help service organizations digitalize and automate their work. Customers across Europe leverage our cloud service to operate with greater agility, improve end-user experiences, and to save costs. Our solutions range from IT service management (ITSM & ITIL4), ticketing, improving employee experiences (HR), Identify and Access Management (IAM and IGA), building your business workflows, Enterprise Asset Management (CMDB) and customer experience (CX).

We are the European Alternative to the global goliaths in our space.

On day 2, we took a deep dive into the solutions that help to automate and digitalize your work. We showed how Efecte can help you to be successful, showcased our partner innovations, and provided technical workshops to deepen the knowledge of our platform. Our goal was to provide you the knowledge and expertise to start to digitalize and automate your business.

We streamed several tracks  simultaneously to enable each participant to choose based on interest.


Learn what the industry leaders are saying about the future visions of digitalization and automation!


Risto Siilasmaa, Founder and Chairman of F-Secure, former chairman of Nokia

Rebuilding Prosperity and Growth in Europe

Niilo Fredrikson, CEO Efecte                                                                                                                                                                    

Digitalize and Automate: The European Alternative

Brigitte Falk, CIO/COO FORCAM (CIO of the Year in Germany 2018 and 2019)      

Digital Transformation Learnings

Marika Auramo, Managing Director SAP Nordic and Baltic Region

Software Innovation as a growth driver in Europe

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