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We were delighted to have Risto Siilasmaa as our main Keynote. Risto is the chairman of F-Secure, former chairman of Nokia, and is one of the leading European technology visionaries.
Europe is at a crossroads, having to deal with the impacts of the pandemic, solve structural and demographic challenges, and address ever-increasing competition from other world powers. However, digitalization and automation of work create an opportunity to build long-lasting prosperity and growth also in this part of the world. What can we do as Europeans to make it happen?
On Day 1 we discussed how we can leverage our people, innovation, and technologies to succeed. While the global goliaths have traditionally been superior in commercializing and dominating key technologies such as cloud and AI, a new wave of European innovation and focus on local priorities is bringing more alternatives to the market.
We covered key trends in service management such as servicification (everything as a service), digitalization and automation of routines, and utilizing cloud & machine learning in problem-solving. This formed the backdrop for Day 2 in which we focused more on how ITSM and Service Management tools can be deployed to realize the promise of these trends.
We at Efecte help service organizations digitalize and automate their work. Customers across Europe leverage our cloud service to operate with greater agility, improve end-user experiences, and to save costs. Our solutions range from IT service management (ITSM & ITIL4), ticketing, improving employee experiences (HR), Identify and Access Management (IAM and IGA), building your business workflows, Enterprise Asset Management (CMDB) and customer experience (CX).
We are the European Alternative to the global goliaths in our space.
On day 2, we took a deep dive into the solutions that help to automate and digitalize your work. We showed how Efecte can help you to be successful, showcased our partner innovations, and provided technical workshops to deepen the knowledge of our platform. Our goal was to provide you the knowledge and expertise to start to digitalize and automate your business.
We streamed several tracks simultaneously to enable each participant to choose based on interest.