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The Bechtle IT System House Hamburg, founded in 2002, is one of the largest IT integrators of Bechtle AG. Its areas of expertise include Microsoft and managed services. The company employs 345 people in Hamburg, including 207 employees in services and 38 in sales.
Bechtle Hamburg uses Efecte’s Enterprise Service Management (ESM) solution to digitize its internal processes. The company also provides Efecte‘s ESM platform available to its customers. Bechtle Hamburg offers managed services either on-site at the customer or remotely. The ITIL-based service processes can in the future be mapped in the IT Service Management (ITSM) solution of Efecte and the compliance with the agreed service level agreements (SLAs) can be centrally monitored. Customer-specific self-service frontends serve as a modern gateway to various Bechtle Hamburg services, including service provisioning, hardware and software. Furthermore, the Efecte Service Management solution enables the automation of routine support tasks, which relieves pressure on the Bechtle IT Service Desk in Hamburg and frees up time to solve complex problems.