Automating the Next Generation CMDB

Aki Koivukoski, Senior Product Manager (Service Management Tool) & Aki Ylivarvi, Senior Product Manager (Self-Service Portals)

This presentation will focus on how a modern and comprehensive CMDB can help to improve customer and employee satisfaction, reduce operational expenses, and improve transparency on asset-related costs.

The presentation will cover how requests are automated end to end in Efecte, from the self-service portal over workflows and the CMDB. The presentation will also showcase how relationships between assets can be visualized for different purposes such as improving security and removing a single point of failures.

Finally, the presentation will give real-life examples of how IT budgeting and configuration management play seamlessly together in one platform serving all ITIL processes.


23 Sep 2020

10:00 – 10:50 CET (11:00 – 11:50 EET)



aki_koivukoski LinkedIn

Aki Ylivarvi LinkedIn


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