2023 Vendor Selection Matrix™ for ESM tools in large enterprises

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Efecte - A Market Leader for ESM

Research in Action (RIA) recognizes Efecte as Market Leader for Enterprise Service Management tools in the VENDOR SELECTION MATRIX™ study for DACH Enterprises in 2023. RIA is a German market research company for IT and Marketing Automation.

Based on interviews with 750 IT and business leaders with budget responsibility in large enterprises, the study makes statements about service management priorities, plans and trends, and also evaluates and compares 15 ESM-vendors in the areas of strategy and implementation. These include factors such as vision and marketing, company stability and implementation strength, breadth and depth of solution offerings, market share and growth, customer satisfaction and more.

In this year’s report, RIA summarizes Efecte’s market position with the following statement: “Efecte successfully competes in the market against major competitors and supports companies of all sizes in their service management projects.”

Furthermore, Survey participants voted Efecte number one in customer satisfaction, value for money and customer recommendations, which makes us very proud!

To learn more about challenges, trends, and vendors on the ESM-market download your free copy of the study.

Market Leader-3 Customer Satisfaction Price Versus Value-1 Recommendation-Index-1



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About Efecte

Efecte helps service organizations digitalize and automate their work. Customers across Europe leverage Efecte cloud service to operate with greater agility, improve the experience of end-users, and save costs. The use cases for our solutions range from IT Service Management (ITSM) and ticketing to improving employee experiences, business workflows, and customer service. Efecte is the European Alternative to global players in our space.