“Due to our background and fast growth, we had a collection of more than 10 different systems to perform our core processes in the supply chain,” says Kristo Jokela, Director of End Users Services at Istekki. Employees needed, for example, four separate systems to receive service requests, create tickets, record work hours, and update equipment data. Additional systems were used for CRM, project management, procurement, warehouse management, and BI and analytics.
In 2023, Istekki focused on adding value through the further development of services and new implementations for both their clients and themselves. The company’s gaze has also been firmly on the future, where they aim for more extensive automation and the assistance and speed that AI provides for our services.