ISS is the world's leading provider of Integrated Facility Services and ISS Palvelut Oy is the leading player in its field in Finland. Global operations enable ISS to provide consistent services to multinational clients in their offices in different countries. ISS is also a pioneer in IT Service Management (ITSM). In addition to ITSM, the Efecte collaboration has emphasized the use of service management throughout the organization in other functions and business operations. ISS recognizes and uses the potential of Enterprise Service Management to their benefit as well.