Two Finnish companies, ICT service provider ICT Elmo and design and engineering consulting company AINS Group formed a unique alliance in 2020. As alliance partners, they both have full access and transparency to the alliance’s operations and budget. Decisions are made together, to share both the risk and the profit - and to best benefit the customer. Using Efecte as a shared IT service management system (ITSM) gives everybody working in the alliance efficient access to technical support and IT Asset Management.