Training

Efecte Academy increases your organization’s ITSM knowledge. The experts from the Efecte Academy share information and their knowhow in public training sessions or in trainings tailored to your organization’s needs: usage, administration, development.

The public training courses concentrate on Efecte Edge products, and how to best utilize them. Additionally, we can develop your process knowhow (e.g. ITIL, SIAM, TOGAF, COBIT) in tailored trainings.

For advanced and partner organizations we offer special expert trainings on Efecte technologies and development.

Public Training Sessions

Courses are held at Efecte’s premises using the latest versions of our products. Access to Efecte’s training environment during the course, material handouts and catering are included in the course price.

Customer specific training

We tailor and customize training sessions based on your needs, in which case the training with all its handouts and materials is specifically targeted to your defined situation. Customer-specific training may include end user training for example. All tailored training sessions are available in Finnish and English, and can be held either at the customer site, or online.

 

For more information about Efecte training, please send an email to training@efecte.com.

 

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Administering Efecte Service Management, 2 days

Course for Efecte Service Management (ESM) Administrators, incl. ESM Certification Test

(9am-4pm)

Price per person: €1,400

The Administering Efecte Service Management course will provide you the knowledge and skills required in the everyday management of ESM. This course is intended for Efecte Service Management Administrators who manage ESM user rights, roles and licenses, and provide Views and Dashboards for various roles. To attend the course, you need to have completed user training during implementation and/or have user experience of the system. Participants will participate in the ESM Certification Test.

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Administering Efecte Self-Service, 1 day

Course for Efecte Self-Service (ESS) Administrators

(9am-4pm)

Price per person: €1,000

The Administering Efecte Self-Service course covers all Efecte Self-Service administrator’s tasks. The course is intended to those administrators who manage Efecte Self-Service and maintain the service catalogue. Training is mainly based on guided exercises. Participants use their own workstation to log in training environment.

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Introduction to Efecte Service Management Visual Workflow Automation, 1 day

Course for Efecte Service Management (ESM) Administrators

(9am-4pm)

Price per person: €1,000

This course gives is an introduction to the new Visual Workflow Automation and provides information and skills required in managing existing workflows and creating new. The course is intended to those administrators who manage ESM configuration and workflows. Training is mainly based on guided exercises. Participants use their own laptop to log in training environment.

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Efecte Service Management Admin Advanced, 2 days

Advanced course for Efecte Service Management (ESM) Administrators

(9am-4pm)

Price per person: €2,200

Admin Advanced course is intended for certified ESM administrators who want to deepen their knowledge on configuration management. Admin Advanced course will provide you tips for troubleshooting and maintenance, knowledge on how to define Elevated User Permissions, create Listeners, manage Handlers and more.

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Courses available on request

 

Managing Services in Efecte Self-Service (ESS) 

Service owner course, 3 h

Using Efecte Service Management (ESM)

ESM user course, 3 h

Efecte Service Management (ESM) New features

ESM user course, 3 h

Efecte Service Management (ESM) Reporting

ESM user course, 3 h

Efecte Service Management (ESM) Admin Version Refresh

ESM administrator refresh course, 1 day

Efecte Service Management (ESM) Admin Advanced

ESM administrator advanced course, 2 days

Administering Efecte Identity Management (EIM)

EIM administrator basic course, 2 days

All courses can be implemented as customer specific. Send any request through your Efecte Account Manager.