Support & Operations
Support Services and Service Desk
Efecte offers Expert service desk for Customer administrator users and other contacts. Service desk offers product advisory, handles service requests such as feature requests, configuration needs and opens incident investigations. Service desk informs customer contacts of any issues related with products or operations. Efecte Service Desk is available for all Efecte Customer Administrators for basic support services between 08.00 – 16.00 EET/EEST.
Solution Advisory Services
Solution advisory services are expert advisory services in issues requiring further investigation or minor development. Solution advisory services are mainly available for Efecte Care customers but support and work also with basic support customers as agreed. We offer Solution Advisory Services for all Efecte Edge parts, Efecte Service Management, Efecte Self-Service and Efecte Identity Management.
Cloud Operations Services
Efecte Cloud Operations Services monitor and maintain Efecte Cloud environments. Cloud operations services are in relevant part in installation and implementation projects. Efecte Cloud environments reside in European countries with main Cloud instances in Finland. Efecte only uses Cloud and Infrastructure suppliers with ISO27001 certification.