Professional Services

Efecte Professional Services offer expert consultancy in Efecte Edge area. Our solution consultants advise and configure Efecte Service Management, Efecte Self-Service and Efecte Identity Management solutions for customer needs. Professional Services handle implementation projects, Efecte Care Consultancy sessions and customer development needs.

Project Management Services

Efecte Project Management Office (PMO) offers project services for Efecte Enterprise Service Management implementations including Edge toolsets, services and management processes.

Efecte Way to Deliver standard practices are used in all Efecte projects. This model has been developed within eighteen years and based on over one thousand implementation project experience.

To provide best possible customer experience and ensure customer success we evolve Efecte Way to Deliver practices constantly by reviewing and developing the practices together with our customers.

Efecte Way to Deliver consists of four success steps: Prepare, Build, Test and Go Live together with delivery team of certified Efecte professionals who will lead, guide and support your organization through each step during the delivery.

Efecte Way to Deliver practice combines traditional waterfall and agile approach to achieve your business targets and ensure visible results faster. This proven and trusted best practice ensures secure successful implementation and you will get the most value out of Efecte solutions cost efficient way.

Efecte Administrator Service

If customer has no dedicated Efecte Administrator, they can select Efecte customer Administrator as an outsourced service delivered by Efecte. Efecte Administrator is available for customer on permanent basis. Administration work will be delivered both on-site and remotely.

This service is agreed separately according to environment and customer resource needs. It includes but is not limited to these example tasks:

  • Weekly/daily administration work
  • Efecte roadmap development and maintenance
  • Documented working instructions and guidance
  • Efecte user guidance and support
  • Administering all Efecte Software Components
  • Service Request management and fulfillments
  • Efecte Role and User rights management
  • Assistance in customer data imports
  • CMDB objects and relationship maintenance
  • Management of Efecte Configuration Model
  • Other issues agreed for customer environment

Efecte Care Services

Efecte Care services are separately subscribed value adding Efecte solution guidance, development and support services. These services are offered to build and maintain customer Efecte solution roadmap, guide customer Efecte administrators and assure customer functions, solution advisory and monitoring. Efecte Care services include support and administration sessions as agreed, faster minor development response times and solution advisory for standard tasks.

Care services include but is not limited to these examples:

  • Meeting with the customer on-site/remotely (as agreed)
  • Presentation of Efecte new functions and features
  • Presentation of Efecte product development roadmap
  • Customer status review
  • Minor configuration changes
  • Maintenance of the customer environment documentation

Efecte Buddy Service

Efecte Buddy service is an expert service for customers that need short or longer term expertise for their Efecte implementation, maintenance or further development. Efecte offers trained Efecte Edge experts to work under customer steering and specification on continuous basis. Time scales and allocation are always agreed in advance. By default, this work is accomplished in customer premises.