Efecte Service and Process Consultancy
Efecte Edge toolset is a leading Enterprise Service Management entity. It can be used to established service management basic setup out-of-the-box.
To gain full advantage of toolsets, customer specific service and process models have to be recognized. To assure Customer value realization, Efecte offers service and process consultancy services for Efecte Edge Enterprise Management implementations.
Efecte’s experience in customer implementations has been collected into Service and Process standard libraries that help Customers to refresh service and process structures, consolidate corporate practices with support of Efecte tools and establish Enterprise Service Management Office functions. Outcome of service and process consultancy are established service catalogue, processes with customer specific definitions (e.g. service times, priority definition rules, service request models, and change request classifications).