Cloud-based Service Management
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Library

Get inspired with eBooks, market reports, and white papers.

Library

Get inspired with eBooks, market reports, and white papers.

Agile Resources

All of our Agile content, in one place.

Showing out 1 - 6 of 6 (Show 12)

ITIL 4: Agile revolution or repackaging the old?

IT Service Management, Agile, Ebook

ITIL 4 was released in late February 2019. What are the differences to ITIL V3 and what is the added value offered by the new version of the best practice framework for companies and their IT departments?

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Agility Made Easy - Your Introduction into Agile

Agile, Ebook

What is agile, it's values and principles, favorable conditions, and some of the methodologies and tools used; serving as an introduction for newcomers and a refresher for seasoned veterans.

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Six Pitfalls to Avoid on Your Way to Agile Service Management

Agile, Ebook

Agile Service Management has been on the agenda of most IT leaders for some years now. This guide will help you avoid 6 of the most common pitfalls when applying agile in practice on your service operations.

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How to Capitalize on Agile, the New Currency of Business

IT Service Management, Agile, Webinar

What, in practice, does it take to lead an agile operation or become an agile organization? Panu Hannula, CIO of Musti Group, the leading Nordic pet specialist retailer and Niilo Fredrikson, CEO of Efecte, the European alternative for cloud-based service management, share their experiences.

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Agile Service Management with SAFe 5.0 Webinar: Agile Service Management with SAFe 5.0 - Theory and Practice

Agile, Webinar

In this webinar by KPMG and Efecte, you will get an up-to-date view on applying SAFe and Agile Service Management in theory and practice.

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IT Service Provider Shifted to Agile ITSM in 1,5 weeks

IT Service Management, Agile, Customer Case

Get acquainted with our customer example, where an IT Service Provider digitized and automated their service processes in just 1,5 weeks. You can see the benefits realized below and download the case.

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