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IT Service Management Ebook
All of our IT Service Management Ebook, in one place.
Showing out 1 - 6 of 6 (Show 12)
Tips for excelling with AI in ITSM
IT Service Management, Artificial Intelligence, Ebook
If you are looking to add AI to your ITSM system, you should first evaluate your maturity, the value you hope to achieve, direction, and risks.
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ITIL 4: Agile revolution or repackaging the old?
IT Service Management, Agile, Ebook
ITIL 4 was released in late February 2019. What are the differences to ITIL V3 and what is the added value offered by the new version of the best practice framework for companies and their IT departments?
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ITSM Buyer's Guide
IT Service Management, Ebook
A complete Buyer's Guide to choosing the right ITSM partner for your organisation
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7 Considerations for the Perfect Fit - Guide for Choosing the Right ITSM Tool
IT Service Management, Ebook
Your choice of ITSM vendor will impact your business for years to come. It’s a big decision that will have major implications for your organization’s ability to manage its daily operations in a cost-effective way.
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AI in Service Management: Comparing Technologies
IT Service Management, Artificial Intelligence, Ebook
Which AI technology is best for your service management needs? This guide will go through five of the most common AI technologies in service management and present their common advantages and disadvantages.
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Automation: a turbo for service management
IT Service Management, Ebook
Process automation can help companies increase their productivity, customer, and employee satisfaction. Read about the three steps to achieve successful automation.
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