Library

Get inspired with eBooks, market reports, and white papers.

Library

Get inspired with eBooks, market reports, and white papers.

All Resources

Ebooks, market reports, webinars, and more to help you grow.

Showing out 1 - 12 of 38 (Show 12)

Utilizing data with AI in Service Desk

Artificial Intelligence, Webinar

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DataEnter

IT Service Management, Customer Case

Finding the perfect fit with Efecte Service Management. “Having a partner whose direction we could trust was one of the key factors.”

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RiA Vendor Selection Matrix™ for ITSM Tools 2022

IT Service Management, Market Report

Research in Action (RIA) recognizes Efecte as Market Leader for IT and Enterprise Service Management tools.

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More Value out of CMDB by Understanding Your Services

CMDB, Webinar

A model for easily combining your services and CMDB for increased efficiency.

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AI to Boost Your Service Desk Productivity

IT Service Management, Artificial Intelligence, Webinar

How to quickly implement AI in IT Service Management and save time in your Service Desk.

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Identity Governance and Administration, Boosting ROI

Identity and Access Management, Webinar

Things to consider on your path to modern identity and access management.

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Addressing the Changing Identity

Identity and Access Management, Webinar

Ready-made use cases for requesting, approving and managing accounts & access rights.

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Digitalize and Automate 2021

IT Service Management, Enterprise Service Management, Digitalize and Automate 2021, Events

#1 ITSM event in Europe took place in September 2021 with 1800 attendees from 22 countries. Day 1 covered key notes on how to drive digital growth in Europe while day 2 was focused on Efecte's product news and customer experience.

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Whistleblower Directive - Going Beyond Compliance

Whistleblower, Webinar

Be compliant and create a safe working environment by promoting speak-up culture.

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IDG Study 2021 - ITSM / ESM Market Trends in Germany

IT Service Management, Enterprise Service Management, Market Report

Report answers questions like; What is the impact of the Corona pandemic on IT Service Management? Is IT ready for digitalization?

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AI in ITSM

IT Service Management, Artificial Intelligence, Webinar

How can IT organizations benefit from Artificial Intelligence in their IT Service Management? Is Hyperautomation a hype or a capability you need for years to come?

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ISG Provider Lens™ Quadrant Study ESM 2021

Enterprise Service Management, Market Report

Efecte has been identified as Rising Star for Enterprise Service Management Tools in Germany by ISG in 2021.

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