ServiceNow Integration for Efecte
Sync data and devices
Send configuration items and tickets between systems
Flexibly define transfers
Set transferred fields by use case (create or update) or by direction
Commonly integrated fields
- Subject & description
- Status
- Impact & urgency
- Comments
- Attachments

Integration within efecte
- Ticket can be transferred to ServiceNow by setting support group
- Integration will bring external system id to Efecte and external system status can either be linked to Efecte status or can be in it’s own field
- Comments can have external and internal comment field, and only external comments would be integrated
Example integration process
