ServiceNow Integration for Efecte

Sync data and devices

Send configuration items and tickets between systems

Flexibly define transfers​

Set transferred fields by use case (create or update) or by direction​

Commonly integrated fields

- Subject & description​
- Status​
- ​Impact & urgency​
- ​Comments​
- ​Attachments


Integration within efecte

  • Ticket can be transferred to ServiceNow by setting support group
  • Integration will bring external system id to Efecte and external system status can either be linked to Efecte status or can be in it’s own field
  • Comments can have external and internal comment field, and only external comments would be integrated

Example integration process


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