Finnish Standards Association SFS has chosen Efecte as the partner for service management and self-service solutions. SFS seeks to improve efficiency and clarity of their operations with the help of the solutions. The Self-Service is used within the whole SFS personnel for directing all of the different type of service requests to one channel. In addition it also serves as the feedback channel in the error management of SFS’s documents. The Service Management system is utilized for example in the monitoring and reporting of the service requests, and as the CMDB of servers.

The Finnish Standards Association SFS is the central standardization organization that controls and co-ordinates national standardization work in Finland. SFS members include professional, commercial and industrial organizations as well as the state of Finland. SFS develops, approves and publishes national SFS standards. It also sells standards and communicates information about the standards and standardization to the public.