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Edge for IT Service Management

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Simplified ITSM as a Service

IT service management (ITSM) is the activity of designing, planning, delivering, and operating information technology services. Edge for ITSM is an easy-to-use tool digitalizing all IT processes. The solution consists of a service management tool and a multi-language self-service portal. The code-less workflow engine allows anybody to design automation based on pre-configured building blocks.

Online reports and dashboards can be created and tailored without technical skills. The responsive UI adjusts automatically to all browser types. IT Operations Management can be taken into use within days instead of weeks due to the comprehensive, certified baseline.

Easy-to-use IT Service management tool

IT Service Management tool with intuitive self-service portal

Self-Service Portal

Our intuitive self-service portal transforms IT from a supporting infrastructure into a function that delivers a competitive edge. The portal allows users to easily make requests and review their status online.
 
| Fast, intuitive and web-based interface 
| Guided offering linking multiple services
| Self-help knowledge center for users
| Embedded approvals and company-wide announcements
| Customizable service offerings
| Role and site specific service catalog management

Service Management Tool

The service management tool allows IT operations to manage, visualise, and automate any process, issue, configuration, and assets.

| Role-specific, public and personal online reports
| Modern, responsive UI adopting to any web browser
| Role-based access management down to attribute level
| Codeless workflow automation with pre-configured building blocks
| Visualisation of any relationship between issues, assets, and persons
| GDPR-compliant anonymization and archiving of personal data

IT Service Management tool with visual service management tool

Fast, Cost Effective, Proven

Fast, cost effective and proven IT Service Management tool

Visual Reports

| Standardized dashboards
| Responsive graphs
| Visual analyzer tool

Predefined Attributes

| ITIL- and SIAM-standardized
| Role based provisioning
| Standard self-service items

Powerful Workflows

| Numerous out-of-the-box workflows
| Drag-and-drop automation
| Role-based identity management

Fully Customizable

| Easily adaptable
| Expandable offerings
| Branded user-interfaces

Independently Certified

| PinkVerify 2011
| Serview Certifiedtool

Experience the Edge

 

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Download the IT Service Management solution description.

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