Keynote session at 14:00 – 14:30 CEST on 16th September 2021:
Customer Experience – A Look into the Future
Great customer experience does not happen by accident.
Product and price can be copied, however great customer experiences make your company unique offering competitive advantage.
• How to design frictionless, convenient and effortless digital experiences?
• How to get your staff to think customer-centric? How to transform into a customer-centric company?
• How to help your staff to know how they affect customer outcomes?
To become a CX champion as an organization “You want to empower everybody and help everyone be accountable for superior customer experiences. You want to make customer insights visible and create an outside-in thinking in your organization. That's the recipe for success.'
To keep long term success, the key note also shares 5 tips to improve customer retention.