DAY 1 AGENDA
Welcome to Digitalize and Automate 2021 – Accelerate growth in Europe
Moderated by Reidar Wasenius
PANEL DISCUSSION: How can we grow more European digital platforms?
LUNCH BREAK
12.30 - 12.55 Guided brain-stretching session
DAY 2 AGENDA
Welcome to Digitalize and Automate 2021: Opening of Day 2
Moderated by Reidar Wasenius
CUSTOMER VOICE: Digitalizing Municipalities (in Finnish)
Tuija Manninen, Business Director ICT Solutions, and Jyri Lehtonen, Business Director ICT, Kuntien Tiera Ltd
CUSTOMER VOICE: Enabling an agile mindset through digitalization in a research center (in English)
Anja Ludolph, Helmholtz Center Munich (HMGU)
FIRESIDE DISCUSSION: Customer Experience in Service Management
What does extraordinary Service Management look like in 2025?
Event Summary and Closing with Efecte
Niilo Fredrikson, CEO, Efecte
Steffan Schumacher, COO, Efecte