Written by Efecte | Jan 13, 2023 9:32:18 AM
Solutions from Efecte:
- Contract management
- Customer Lifecycle Management
- Product management
- Customer Service Management (ticketing)
- Service Level Management
- Self-Service for customers
Key benefits:
- Fit-for-purpose workflows for Customer Service processes
- Full visibility to customer contacts
- Full visibility of customers' products & versions
- Customer Service Dashboards and SLA reporting
- Work integration between teams