In 2017, the Church of Sweden started the procurement process for a CMDB (Configuration Management Database) with the main purpose of being able to improve the support of ITIL processes in the organization. However, selecting Efecte as a supplier led to a conversation around how the organization’s service management and user support could be improved. As a result, the Church of Sweden chose to not only collaborate with Efecte to implement CMDB but to also introduce a new, complete IT support solution for all users.