South Point, a provider of student accommodation in South Africa, faced significant challenges in managing its IT services. The lack of service management processes and the absence of ITIL practices were becoming noticeable within the organization.
Luckily, Sean Lombard, IT Manager at South Point, has been familiar with Efecte from his former workplace, and a decision to reach out was not long in coming. South Point partnered with Taulite to deploy Efecte IT Service Management (ITSM) solution. This partnership started with setting up service desk operations, which today are running seamlessly at South Point.