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The New Normal - Trends in Digitalization and Automation
What is the New Normal? At the moment, everyone seems to have an opinion on how the industry is...
Cloud-based Service Management
Efecte Blog: IT Service Management (2)
Identifying services leads to the best customer experience
When developing services, it is crucial to identify the services and the customer groups using...
How to Build Your Configuration Management to Serve the Business
We have been involved in more than 300 CMDB configuration processes, and based on that...
Best Practices for Service Management: The Value Chain in ITIL 4
ITIL 4 is here with a service value system including a value chain. ITIL or IT Infrastructure...
Getting Started with SAFe
Are you looking for ways to decentralize your decision-making processes and become more Agile?...
Mitigating Corona Together – letter to Efecte’s customers
Today, I want to tell you about a new Crisis Ops solution we are making available without...
Chasing the perfect service experience
Efecte helps European Service Providers boost their business, flexibly manage services, and...