Efecte Blog: IT Service Management

5 ITSM Trends for 2023

As the year comes to an end, many of us turn our eyes to planning the future. We at Efecte...

Operational Level Agreements and how to better track team level efficiency

Service Level Management is one of the most important practices in ITIL 4 to ensure that services...

Digitalize and Automate 2022 – What awaits you this year

Wow, what a year it's been...

6 ITSM Trends for 2022

As the year comes to an end, many of us turn eyes on planning the future. We in Efecte Product...

Digitalize and Automate 2021 – The Countdown Has Started

Returning to normal, hybrid, or...

During a very relaxing summer break, I was thinking about which...

Priorities Shift During the Pandemic: ITSM More Important Than Ever

IT Service Management overtakes Cloud Computing as the most important strategic topic in the DACH...

3 Steps to Automatic Incident Categorisation

Are you trying to help your IT support agents with Artificial Intelligence? Great! You and your...

Rate your Data Maturity for AI & 5 Tips for Improvement

It seems like every company is rushing to add an AI-powered chatbot, agent assistant, or...

Why a Virtual Coach? – The Inside Story

Efecte recently announced its first implementation of Artificial Intelligence for IT support...

Best Practices for your ITSM implementation

During my years as an ITSM professional, I have often witnessed that companies tend to believe that...

Get your ITSM ready for AI in 5 steps

AI is an exciting topic within IT Service Management (ITSM). It has the potential to unlock new...

Building Tomorrow’s Customer Experience - Day 2 of Digitalize and Automate

As we wrap up the second day of Efecte’s virtual event ‘Digitalize and Automate’, it’s time to once...