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Efecte Blog: IT Service Management

Priorities Shift During the Pandemic: ITSM More Important Than Ever

IT Service Management overtakes Cloud Computing as the most important strategic topic in the...

3 Steps to Automatic Incident Categorisation

Are you trying to help your IT support agents with Artificial Intelligence? Great! You and your...

Rate your Data Maturity for AI & 5 Tips for Improvement

It seems like every company is rushing to add an AI-powered chatbot, agent assistant, or...

Why a Virtual Coach? – The Inside Story

Efecte recently announced its first implementation of Artificial Intelligence for IT support...

Best Practices for your ITSM implementation

During my years as an ITSM professional, I have often witnessed that companies tend to believe...

Get your ITSM ready for AI in 5 steps

AI is an exciting topic within IT Service Management (ITSM). It has the potential to unlock new...

Building Tomorrow’s Customer Experience - Day 2 of Digitalize and Automate

As we wrap up the second day of Efecte’s virtual event ‘Digitalize and Automate’, it’s time to...

The European Innovation Challenge - Day 1 of Digitalize and Automate

The first day of Efecte’s virtual event ‘Digitalize and Automate’ has just come to a close, and...

ITSM KPIs – Measure More Than Performance

When considering ITSM KPIs (Key Performance Indicators), organizations typically consider two...

Risk Management Made Easy - The Path to ISO/IEC 27001

This is a story on how we at Efecte handle information security risks through a Risk...

How Efecte works with Quality and Innovation sprints to create better products and processes

Like all vendors, we want to create better products and processes. But we often get so busy with...

The New Normal - Trends in Digitalization and Automation

What is the New Normal? At the moment, everyone seems to have an opinion on how the industry is...