Navigating the Slowdown in Global IT Spending in 2023: How ITSM Can Counteract
This year, the global IT industry has seen numerous challenges, including a noticeable slowdown in...
This year, the global IT industry has seen numerous challenges, including a noticeable slowdown in...
As the year comes to an end, many of us turn our eyes to planning the future. We at Efecte...
Service Level Management is one of the most important practices in ITIL 4 to ensure that services...
Wow, what a year it's been...
As the year comes to an end, many of us turn eyes on planning the future. We in Efecte Product...
Returning to normal, hybrid, or...
During a very relaxing summer break, I was thinking about which...
IT Service Management overtakes Cloud Computing as the most important strategic topic in the DACH...
Are you trying to help your IT support agents with Artificial Intelligence? Great! You and your...
It seems like every company is rushing to add an AI-powered chatbot, agent assistant, or...
Efecte recently announced its first implementation of Artificial Intelligence for IT support...
During my years as an ITSM professional, I have often witnessed that companies tend to believe that...
AI is an exciting topic within IT Service Management (ITSM). It has the potential to unlock new...