Service Catalogue Management

Service catalogue management is the application, which manages the services and offerings made available to users in an organization. Through increasing digitalization not only IT services, but also other enterprise services have come into the scope of service catalogue management.

Following the definition of the ITIL framework, service catalogues are implemented in a manner that facilitate the registration, discovery, request, execution and tracking of desired services for users.

Key Functionalities

  • Categorization of hundreds of service offerings and tens of thousands of service items
  • Multi-language, multi-site, multi-tenant service catalogues support
  • Role-specific service offering and service catalogue bundling support
  • Pre-integration to asset, CMDB, contract, and license management
  • Reporting of service catalogue utilization

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