Request Fulfilment

Service request fulfilment is the heart of every enterprise service management solution. Service request fulfilment has been initially defined as the process of handling “standard changes” meaning pre-approved, repeatable, pre-defined, low risk changes in the ITIL framework. Nowadays, the brokering of requests between users and service providers has become a central element of enterprise service management.

Efecte Edge delivers a flexible request fulfilment application including an easy-to-use self-service portal to initiate and track requests, an identity management solution to manage even the most complex organization structure, and an enterprise service management solution to process and channel the service requests according to workflows.

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Key Functionalities

  • Management of service offerings in self-service portal in multiple languages and sites
  • Handling of service requests in service desk according to workflows with approvals and email notifications
  • Service request channeling to multiple service management solutions or ITSM tools
  • Real-time tracking of service requests across the entire enterprise
  • Diversification of service offering based on roles
  • Flexible reports across all enterprise service requests

Check out other applications of the Efecte Edge solution: