Event Management

Event Management helps organizations track the status of assets and services across the enterprise. Typical events are alerts from assets in the infrastructure signaling some kind of malfunction such as lack of capacity or loss of network connectivity.

As defined by ITIL, events may be detected by a configuration item sending a message, or by a management tool polling the configuration item. The Event Management application is tightly integrated with Efecte Edge enabling smooth IT Operations Management.

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Key Functionalities

  • Logging of enterprise service events
  • Classification of events
  • Linking events to incidents
  • Reporting of events

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