Adventure Park Särkänniemi Steps Up Its IT with ERP for IT Solution
Tampereen Särkänniemi Ltd., established in 1966, is a private company providing thrills and experiences cost-effectively. Särkänniemi has 80 permanent employees working year-round and approximately 490 seasonal employees in summertime.
A few years ago, the number of service requests was increasing, but no solution for managing the fragmented requests had been implemented. IT asset information was spread out among various different registers or left undocumented, which further complicated the handling of service requests.
The business-critical IT services, such as e-mail and internet connections and IT support services, are provided by the 10-person information management staff. The information management unit is responsible also for the organization’s IT procurements and the management of IT and license assets, as well as the point-of-sale terminals.
Systematic service provision
A few years ago, Mari Leino, responsible for the maintenance of Särkänniemi’s systems, and system manager Tuula Salminen examined the possibilities for managing the continuously expanding IT environment. The number of service requests was increasing, but no solution for managing the fragmented requests had been implemented. Moreover, IT asset information was spread out among various different registers or left undocumented, which further complicated the handling of service requests.
”Our starting point was the life-cycle management of IT assets, such as workstations, servers, printers, and software solutions, via Efecte’s Asset solution. It enabled collection of information management asset data in a centralized system where content can be updated automatically. We are now able to predict our procurement needs in sufficient time and can also monitor, for instance, asset-associated costs in real time,” says Mari Leino from Tampereen Särkänniemi.
Agile implementation allows fast benefits
Later, the need to improve the effi ciency of internally produced IT support services arose in information management. ”Our asset data was already in a centralized system, but we wanted to improve the prioritization of service requests, in particular, and to make our operations more systematic,” Leino says. The solutions chosen – Efecte Service Desk and Knowledge Base – complement the Asset and Contract Management solutions, together forming the ERP for IT -solution of Särkänniemi.
In connection with the project, the IT support staff received newly defi ned operations and workfl own models. Company-specifi c processes and the best practice operation models of the IT industry were adapted directly in the system. Despite the comprehensive nature of the project, the entire implementation took only three months, after which the users participated in Efecte training courses.
”Very soon after the implementation, I became convinced that I would never give up this solution. I am extremely satisfi ed with the fast benefi ts, such as the manageability of information, improved operational effi ciency, and the quality control of ITservices. The IT information management provides our staff with a comprehensive overview of our IT assets, end-user service requests, the solution bank, and all necessary contracts. By combining this with ready service production processes, we were able to signifi cantly improve the service level offered to end users,” Leino says.
Mari Leino is satisfi ed with Efecte’s expansion possibilities. New solutions were implemented conveniently and fl exibly by only activating licenses. This enabled Särkänniemi to build the solution that best meets the needs of the company.
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