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EASY AND COMPREHENSIVE IT ADMINISTRATION AT NOMECO
2008-10-07

A solution from Efecte gave Denmark's biggest pharmaceuticals supplier a better service desk and easier administration of the IT infrastructure. But the solution also functions as a support tool for the company's product development department, creates clarity for its HR staff, and even helps to manage the practical maintenance of the physical facilities.

KONECRANES UTILIZES ITIL BEST PRACTICES INTERNATIONALLY
2008-02-04

Konecranes and Efecte began cooperation in 2003 when Konecranes started to look into managing their IT assets, such as work stations and IT service requests, centrally through a global help desk function. Up until then, Konecranes’ IT support organization was scattered between different organizational units and none of the support cases or incidents were recorded in one central location. This resulted in a great deal of overlapping work and caused the service to be slow. Initially there were around 600 end users for the IT help desk function, and today that figure has grown past 3 000.

THE NATIONAL BOARD OF PATENTS AND REGISTRATION OF FINLAND USES EFECTE’S ERP FOR IT
- The ERP for IT -solution has improved IT services’ profitability and raised quality
2007-05-14

The National Board of Patents and Registration of Finland (NBPR), operating under the Ministry of Trade and Industry, develops entrepreneurship and innovation in Finland and internationally. The organization employs 500 people and has several offices in Finland. A wide business field, largely self-produced IT services and the development of the related processes pose a challenge for IT management.

EFECTE'S SOFTWARE ENHANCES THE EFFICIENCY OF THE HELPDESK AT ADECCO
2006-10-06

Increased traceability of cases, improved dialogue and faster response times create improved profitability and satisfied personnel for Adecco.

The Adecco Group is the world leader in the staffing sector. The company operates in over 70 countries and is the world's fifth largest employer. In Sweden, Adecco operates nationwide with just over 40 offices and employs around 4500 people between Malmö in the south and Luleå in the north.

DESTIA (FINNISH ROAD ENTERPRISE) ENTERS ITIL ERA WITH EFECTE SOLUTION
2006-03-06

Destia (The Finnish Road Enterprise) is a leading Finnish infrastructure service company, specializing in the design, construction, management, and maintenance of traffic routes and the traffic environment, along with related products and services. Destia has around 2,300 employees and 200 offices in Finland, with international operations facilitated through subsidiaries and partners.

In 2005, the company launched a project with the goal of developing internal ICT quality systems and enhancing the profit center. For the foundation of the quality systems, the company selected ITIL (IT Infrastructure Library), which has already become a de facto standard in the field.

PATRIA BASED IT MANAGEMENT PROCESSES AND TOOLS ON EFECTE
2006-03-06

Patria is an international aviation and defense industry group with a prominent position in the Baltic region. Patria has a staff of approximately 2000 in over 30 countries and 80 per cent of them need IT in their daily work.

At the beginning of 2005, Patria centralized its IT management, concurrently carrying out an exhaustive upgrading of its processes and tools while transferring to ITIL compatible working methods.