Efecte Helping to Reach ISO/IEC 20000 Standard 
Tampere Tietotekniikkakeskus (TIO) offers ICT services to its clients within the province of Pirkanmaa. TIO’s customers include Tampere Corporate Governance, Pirkanmaa Hospital District and other Pirkanmaa municipal entities. At Tampere Tietotekniikkakeskus, the aim was to develop operational processes to better meet the requirements of end customers. Using Efecte solutions, TIO has been able to model all its operations under one system. With Efecte’s ERP for IT solution, the processes were not only modeled; they were also brought into use, with all 150 of our employees now using the system.
|
|
Read more...
|
|
FIH Bank Acquired Greater Structure and Clarity for Their IT
- Efecte Gives Full Value for Money
Efecte beats its competitors in terms of price, installation time and finished result. So says Søren Bay Clausen, Assistant Director at FIH Bank in Denmark. After implementing Efecte, the IT department of FIH has become more efficient, and has acquired greater structure and clarity.
|
|
Read more...
|
|
Adventure Park Särkänniemi Steps Up Its IT with ERP for IT Solution
Tampereen Särkänniemi Ltd., established in 1966, is a private company providing thrills and experiences cost-effectively. Särkänniemi has 80 permanent employees working year-round and approximately 490 seasonal employees in summertime.
A few years ago, the number of service requests was increasing, but no solution for managing the fragmented requests had been implemented. IT asset information was spread out among various different registers or left undocumented, which further complicated the handling of service requests.
|
|
Read more...
|
|
Easy and Comprehensive IT Administration at Nomeco
A solution from Efecte gave Denmark's biggest pharmaceuticals supplier a better service desk and easier administration of the IT infrastructure. But the solution also functions as a support tool for the company's product development department, creates clarity for its HR staff, and even helps to manage the practical maintenance of the physical facilities.
|
|
Read more...
|
|
Konecranes Utilizes ITIL Best Practices Internationally
 Konecranes and Efecte began cooperation in 2003 when Konecranes started to look into managing their IT assets, such as work stations and IT service requests, centrally through a global help desk function. Up until then, Konecranes’ IT support organization was scattered between different organizational units and none of the support cases or incidents were recorded in one central location. This resulted in a great deal of overlapping work and caused the service to be slow. Initially there were around 600 end users for the IT help desk function, and today that figure has grown past 3 000.
|
|
Read more...
|
|
The National Board Of Patents and Registration of Finland Uses Efecte’s ERP for IT
- The ERP for IT -solution has improved IT services’ profitability and raised quality
The National Board of Patents and Registration of Finland (NBPR), operating under the Ministry of Trade and Industry, develops entrepreneurship and innovation in Finland and internationally. The organization employs 500 people and has several offices in Finland. A wide business field, largely self-produced IT services and the development of the related processes pose a challenge for IT management.
|
|
Read more...
|
|
Efecte's Software Enhances the Efficiency of the Helpdesk at Adecco Increased traceability of cases, improved dialogue and faster response times create improved profitability and satisfied personnel for Adecco.
The Adecco Group is the world leader in the staffing sector. The company operates in over 70 countries and is the world's fifth largest employer. In Sweden, Adecco operates nationwide with just over 40 offices and employs around 4500 people between Malmö in the south and Luleå in the north.
|
|
Read more...
|
|
|
