Efecte Service Desk

Efecte Service Desk is an ITIL-based best practice solution for running and managing your support operations. It provides a single point of contact for the end users to reach IT support services easily. This ready-to-use product includes a real time inventory of your IT assets to help you run Service Desk’s daily operations smoothly.

With Efecte you will have a clear view of your IT operations, the ability to make sure everything is working smoothly and that resources are used in an optimal way.

Efecte Service Desk Enables You to

• Take control of your IT environment
• Gain better focus and prioritize IT personnel’s daily tasks
• Centralize your IT support to one solution and utilize ITIL-based processes
• Solve problems faster and more efficiently
• Follow trends and emerging issues before they become emergencies

Efecte Service Desk Features

• Adjustable Service Desk solution with IT asset and inventory information - no integrations needed
• Logical linking of incident and problem management processes and up-to-date asset and end user information
• Easily adjustable process and data model
• Efficient and easy-to-use reporting tools
• Access to all essential information though one user interface
• Personalized and adjustable views for different users and roles