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Efecte® Service Level Management
The goal of IT administration is to provide high-quality IT services for the organization and for services’ end users. The prerequisite is that the organization’s and end users’ needs and the IT administration’s resources are unified to form an entity that is as efficient as possible and that can be viewed from the perspective of a single IT service.
With Efecte Service Level Management, the IT management can be sure that the services it provides correspond to the service level agreed upon with the customers. In addition, services provided by third parties can be managed and monitored more efficiently with a centralized system.
This application helps to comprehensively define the selection of all services provided. Who provides the service, which service is provided for, what service level is specified for the service, and how should these elements be measured? Predefined services improve the systematics and predictability of service production, and the IT department can better optimize the use of its resources.
The most significant benefits of the Efecte Service Level Management application are that it:
- Ensures service production in the manner agreed upon with the customers (business)
- Provides the relevant parties with a shared view of the content and quality of the services
- Improves service quality
- Improves service measurability and reportability
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