Efecte® Service Desk
Efecte® Service Desk is an ITIL-based best practice solution for running and managing your support operations. It provides a single point of contact for the end users to reach IT support services easily. This ready-to-use product includes a real time inventory of your IT assets to help you run Service Desk’s daily operations smoothly.
Efecte Service Desk Enables You to:
- Take control of your IT environment
- Centralize your IT support to one solution and utilize ITIL-based processes
- Gain better focus and prioritize IT personnel’s daily tasks
- Solve problems faster and more efficiently
- Follow trends and emerging issues before they become emergencies
Efecte Service Desk Features:
- Adjustable Service Desk solution with IT asset and inventory information - no integrations needed
- Logical linking of incident and problem management processes and up-to-date asset and end-user information
- Easily adjustable process and data model
- Efficient and easy-to-use reporting tools
- Access to all essential information though one user interface
- Personalized and adjustable views for different users and roles
Efecte Service Desk Benefits:
- Cost Savings
Shorter response times, prioritization, and better focus save money and enhance productivity throughout the organization.
- Improved Efficiency
Seamless process and data integration enable smooth process flow and support IT personnel in their daily tasks.
- Improved Risk Management
Accurate, reliable, and easily available information help IT personnel to avoid errors and helps ensure the continuity of the IT services.
- Immediate Results
Ready-to-use ITIL-based incident and problem management combined with the standardized delivery model ensure fast results and competitive ROI.
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