ICT WebShop
– Shop Online for all Internal Services

Time is more valuable than money. If buying online is convenient for everyone, why don't IT departments offer their services online too?

With ICT WebShop defining and publicing services online is easy. Maintaining the services is so straight-torward it doesn't require technical competence.

ICT WebShop Is for the Employees

With a click of a mouse employees can request a computer, access rights, new software, and even start the process of bringing in a new hire. Interacting with IT is easy and pleasant.

ICT WebShop Is for the IT

IT doesn't have to deal with incomplete orders or missing approvals from superiors and all IT related requests are in one central location. No other product makes it so easy to publish services in way the end-users prefer.

All Services in One Place

In most organizations ordering services is spread around in the intranet, and orders are made using various forms and spreadsheets that users find too complex to fill in. ICT WebShop lets you publish all services in one place in an easy, visual way.

= Self-service is utilized more, customers are happier, and services are easier to manage

Create and Publish Your Own Services with a Few Mouse Clicks

With ICT WebShop defining and publishing services is easy. Maintaining the services is so straight-forward it doesn’t require technical competence.

= Service creation and publishing is as easy as
1-2-3

Happy Users, Happy Customers, Happy Employees

Imagine how it would feel if your internal customers thanked you for making their day better. Our customers consistently report that ICT WebShop makes their service pleasant and easy to use.

= High end-user satisfaction and a clear facelift for internal services

Shorter Process, Higher Productivity

Treating all service requests in a single process eliminates unnecessary steps from the ordering process. It guides users to provide ALL necessary information ending futile email ping-pong between IT and users.

= Ordering process is faster with no time wasted

Monitor Your Services

What if you knew exactly which services are ordered, how much, and by whom? With ICT WebShop, you’ll get all this out-of-the-box, with reports on service levels and support groups as well. Service improvements can now be based on hard facts instead of educated guesses. You can also easily create your own reports using the built-in report wizard.

= Streamlined service structure cuts the fat from the budgets

Service Independence

Do you feel you are on the driver’s seat with your service providers? With ICT WebShop you can control and verify your request volumes. When you want to change suppliers, end-users and internal processes don’t have to suffer. Just connect the new cables.

= Get your money’s worth with the service providers / No more phantom charges or surprise bills from service providers