Efecte® Self-Service Portal
Efecte® Self-Service Portal is an easy-to-use interface for end users of IT services. It is always used with other solutions in the ERP for IT offering and its functionality depends on the combination of the solutions.
Value for Efecte Service Desk:
- Allow end user to report and monitor the status of their own incidents to decrease the number of phone calls to Service Desk
- Allow end user to search for solutions from the knowledge base to reduce the workload of IT support personnel
- Inform end user about system updates, downtimes, and other events that affect their work
Value for Efecte Foundation:
- Increase end user satisfaction by allowing end users to view IT service offering and information about their own IT assets
- Inform end user about system updates, downtimes, and other events that affect their work
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