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Efecte v4.0 Receives PinkVerify™ Certification in Four Core ITIL Service Support Processes
2007-09-17
Efecte, a leading Nordic software developer of IT Operations Management solutions, has received PinkVerify™ certification from Pink Elephant, a global leader in IT management best practices. The PinkVerify™ process ensures that Efecte’s IT management solution, Efecte v4.0, is ITIL (Information Technology Infrastructure Library) compatible, making Efecte Corp. the first Finnish company to meet the demanding criteria.
Compatibility with the ITIL process framework, a set of best practices for IT service management, means that customers get an independent verification of Efecte v4.0’s ITIL compatibility. The thorough assessment process conducted by Pink Elephant showed that Efecte solutions meet the minimum functional criteria for Service Support certification in four core ITIL processes: Incident, Problem, Change and Configuration Management.
“We are pleased to acknowledge Efecte’s commitment to IT best practices with the PinkVerify™ certification,” said David Ratcliffe, President of Pink Elephant. “ITIL is becoming an increasingly important framework from which companies can align their processes and procedures. With the validation of PinkVerify certification, Efecte can offer its customers the assurance that its products have the industry ‘stamp of approval’ for ITIL compatibility.”
“Our main goal in developing the Efecte IT Service Management solutions has been to improve our customers’ performance with flexible software solutions that are easily adaptable to their processes. The PinkVerify™ certification gives the final confirmation of our ability to provide high-quality ITIL solutions”, says Kristian Jaakkola, CEO of Efecte Group.
“We are very proud that our solutions have been externally verified to meet the though global ITIL standards. Efecte will continue to help customers improve the efficiency and quality of their IT operations with best-practice compatible tools”, Jaakkola continues.
Efecte has provided IT Asset and Service Management solutions for over 250 organizations in the Nordics. Along with delivering an ITIL compatible solution, Efecte’s ERP for IT -solution has also been implemented in a variety of IT organizations. The software developed by the company provides a comprehensive solution for the follow-up, modeling, management, and reporting of IT services.
Further information:
Kristian Jaakkola
CEO, Efecte Corp.
Tel. +358 40 529 7497
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