Efecte delivers ITIL solution to SysOpen Digia
August 24, 2006
Efecte Corp., a leading Nordic IT service management solution provider, has completed an ITIL compatible solution delivery to SysOpen Digia.
SysOpen Digia uses the comprehensive solution to manage its IT environment and application maintenance services and its support services processes. SysOpen Digia also uses Efecte solutions for management of IT assets and licenses as well as management of agreements. As a result of the commissioning of the solution, SysOpen Digia's integration business brought into use processes compatible with the ITIL (IT Infrastructure Library) operations model in the production of its IT services. The objectives of the project were to improve the quality and effectiveness of its IT services by modernizing its processes and to diversify reporting.
“We needed an ITIL-compatible system to support our application maintenance service management, support service operations management, and process modernization, which would support the development of our services in the long run. We ultimately made the decision to expand our existing Efecte system with an ITIL solution because, of all of the alternatives examined, the current system’s ITIL process support was the most adaptable to our operations model. The system also proved to be flexible and adaptable to our current operating environment,” says SysOpen Digia project manager Eero Aho.
“Commissioning of the ITIL solution has enabled us to integrate the different divisions of our IT service process into a single, logical, and easily managed system. With the help of the solution’s versatile reporting functions, we can monitor the development of our service quality in real time and can also minimize risk factors that could affect our service production, before they become an issue,” says Aho.
“We have been cooperating successfully with SysOpen Digia for a number of years now. The basis of the solution we delivered to them is the ITIL approach, which has already become widely established as a global standard, and which brings a whole new dimension to service quality management. Our customers' experiences make it clear that ITIL processes can be used to simultaneously improve both the effectiveness of operations and satisfaction among end users,” says Efecte Managing Director Jaan Apajalahti.
Efecte and SysOpen Digia have been in cooperation since 2004.
SysOpen Digia Plc is a modern and agile complete end-to-end software house that specializes in integrated ICT solutions, smartphone and mobile R&D, outsourcing, and telecoms products and services. The company is based in Finland, operates globally, and employs over 1,100 professionals. SysOpen Digia is listed on the Main List of the Helsinki Exchanges. Further information is available at www.sysopendigia.com.
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