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Adventure Park Särkänniemi steps up its IT with ERP for IT -solution
2005-05-23
Tampereen Särkänniemi Ltd. chose Efecte's ERP for IT solution to strengthen its IT operations. The business-critical IT services, such as e-mail and internet connections and IT support services, are provided by the 10-person information management staff. The information management unit is responsible also for the organization’s IT procurements and the management of IT and license assets, as well as the point-of-sale terminals.
Mari Leino, responsible for the maintenance of Särkänniemi’s systems, and system manager Tuula Salminen examined the possibilities for managing the expanding IT environment. The number of service requests was increasing, but no solution for managing the requests had been implemented. Moreover, IT asset information was spread out among various registers or left undocumented.
"Our starting point was the life-cycle management of IT assets. It enabled collection of information management asset data in a centralized system where content can be updated automatically. We are now able to predict our procurement needs in sufficient time and can also monitor, for instance, asset-associated costs in real time," says Mari Leino from Tampereen Särkänniemi.
Agile implementation allows fast benefits
Later, the need to improve the efficiency of internally produced IT support services arose in information management. "Our asset data was already in a centralized system, but we wanted to improve the prioritization of service requests, in particular, and to make our operations more systematic," Leino says. The solutions chosen – Efecte Service Desk and Knowledge Base – complement the Asset and Contract Management solutions, together forming the ERP for IT -solution of Särkänniemi.
In connection with the project, the IT support staff received newly defined operations and workflow models. Company-specific processes and ITIL best-practice models of the IT industry were adapted directly in the system. The entire implementation took only three months.
"Very soon after the implementation, I became convinced that I would never give up this solution. I am extremely satisfied with the fast benefits, such as the manageability of information, improved operational efficiency, and the quality control of IT services. The IT information management provides our staff with a comprehensive overview of our IT assets, end-user service requests, the solution bank, and all necessary contracts. By combining this with ready service production processes, we were able to significantly improve the service level offered to end users," Leino says.
Tampereen Särkänniemi Ltd. is a private company providing thrills and experiences cost-effectively. Särkänniemi has 80 permanent employees working year-round and approximately 490 seasonal employees in summertime.
For more information, please contact:
Juha Berghäll
Efecte Finland
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Tel. +358 40 589 5121
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