Has Your Organization Already Entered the Age of Self-Service?

According to a leading consulting agency, only five percent of all IT support requests are handled through self service – yet that figure could be increased to as much as 40%! Put in concrete terms, this would reduce support service costs by 25%.

Many IT support services can be provided through self-service channels that reduce the support team’s workload. And these can add value at the same time. This requires a user-friendly tool for service provision and ordering. With such a tool, everyone benefits: customers enjoy easy access to the services, and IT resources are freed for R&D.

Our self-service portal is easy to use and makes service orders as effortless as online banking and e-commerce. Self-service is permeating ever more sectors, and digital services have become a part of everyday life.

Here are Three Questions for Testing Your Organization's Need for Self-Service:

1. Are services ordered via intranet or through Excel or Word templates in the organization?
2. Is the IT department considered difficult to approach?
3. Do you think automation might make the handling of service requests more efficient?

If you answered “yes” to one or more of these questions, it might be time for your organization to enter a new era, supported by self-service. We will gladly help to find the best solution for you – please contact us at info@efecte.fi !

Read more about our self-service product >>

See how self-service helped to boost customer satisfaction at Tieto-Tapiola >>