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Running IT should be much easier than it is today. From all the IT jargon in the air it's often difficult to pinpoint the things that really matter. Real experts do not have to use three-letter-acronyms to bolster their credibility. Rather than explain the internals of a concept, they are able to concentrate on what people really care about: What is there that makes my life better?
For IT to provide the best possible value to the organization, let's start by asking CIO's and IT managers three simple questions:
- How do you guarantee and demonstrate that IT is doing the right things?
- How do you guarantee and demonstrate that IT is doing things right?
- How do you guarantee that you'll have an answer to the other two questions when the world changes?
The first question is about understanding what your customers (internal or external) really need.
IT should be serving business, not themselves. Interested? We'll dig deeper into this in the next blog.
The second question is about having control over your operations and suppliers.
How do you optimize your IT? How do you monitor your own performance? How do you monitor your supplier's performance? Many rely on reports that suppliers provide. Is that feasible in the long run?
The third question is about being able to adapt to changes as well and quickly as possible.
Some talk about an organization's agility. Do you know where you are today? Do you know where you are headed? Are you able to change when needed?
These questions are going to be tackled first in this blog series. Please throw in your ideas and what would be of interest to you. And about those acronyms I so dislike, I'm going to share my 5 cents regarding them as well when we get there. So please, participate and share your ideas.
Ciao!
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